1. Who We Are
Riklabel is a brand of Rizk Industry & Trade Est. Ltd., located at Rizk Bldg., Dahr Street, Daroun-Harissa, Kesserwan, Lebanon. In this policy, "Riklabel", "we", "our", and "us" refer to Rizk Industry & Trade Est. Ltd. and the Riklabel website and services.
For privacy questions or requests, contact [email protected] or call +961 3 221 370.
2. Scope of This Policy
This policy applies to riklabel.com, the quote request and contact forms, gated downloads, newsletter subscriptions, product browsing, analytics and advertising tags, and linked Riklabel tools such as label.riklabel.com where Riklabel controls the customer relationship.
Third-party websites, social platforms, payment providers if added in the future, and external services may also apply their own privacy notices.
3. Information We Collect
We collect information you provide directly and information generated when you use the website.
- Contact details: name, email address, phone number, company name, country or location, and any message or notes you submit.
- Quote details: selected product, category, item code, size, variant, quantity, quote list, application requirements, template support needs, and source page.
- Download details: requested file, template, catalog, support material, contact information, and download source page.
- Subscription details: email address, subscription source, and newsletter/list preferences.
- Label generator details: account, invite, login, template, document, and usage information when you use label.riklabel.com or related Riklabel generator services.
- Technical data: IP address, device, browser, pages viewed, referral source, form events, cookie identifiers, security logs, and approximate location derived from network data.
4. How We Use Information
Riklabel uses personal information for practical B2B sales, support, security, and service-improvement purposes.
- Respond to quote requests, contact forms, product questions, and technical support requests.
- Prepare pricing, compatibility guidance, product recommendations, lead follow-up, and customer service records.
- Send requested downloads, quote confirmations, subscription confirmations, newsletters, and operational emails.
- Sync quote and subscription data with Riklabel mailing lists and product-specific lead lists.
- Operate the label generator workflow and help customers match templates with Riklabel products.
- Measure website performance, improve product discovery, understand advertising effectiveness, and prevent spam, abuse, fraud, or unauthorized access.
5. Legal Bases
Where a legal basis is required, Riklabel relies on one or more of the following: your consent, performance of a contract or pre-contract request, legitimate business interests in operating a B2B website and responding to leads, compliance with legal obligations, and protection of the website and customers.
You may withdraw consent for marketing emails at any time by using the unsubscribe link or contacting us.
8. International Transfers
Riklabel is based in Lebanon, but service providers may process or store information in other countries. When information is transferred internationally, we use reputable providers and take reasonable steps to protect the information according to the nature of the service.
9. Retention
We keep personal information only as long as reasonably needed for the purpose collected, customer follow-up, business records, legal compliance, security, or dispute resolution.
- Quote, contact, download, and customer-service records may be kept while a business relationship is active and for a reasonable period afterward.
- Accounting, order, or transaction records, once e-commerce or confirmed orders are involved, may be kept for legally required record periods.
- Newsletter records are kept until you unsubscribe or request deletion, subject to suppression records needed to respect your choice.
- Security, analytics, and server logs are kept according to operational and provider retention settings unless longer retention is needed for investigation or compliance.
10. Your Choices and Rights
Depending on your location and the applicable law, you may request access, correction, deletion, restriction, objection to certain processing, portability where applicable, or withdrawal of consent.
To make a request, email [email protected]. We may need to verify your identity or keep limited records where required for legal, security, accounting, or legitimate business reasons.
11. Security
We use reasonable technical and organizational measures to protect personal information, including controlled access, secure hosting practices, bot protection, encrypted transport where available, and limited administrative access. No website or transmission method is completely secure.
12. Children
The website is intended for business, institutional, and professional use. It is not directed to children, and we do not knowingly collect personal information from children.
13. Updates
We may update this policy to reflect changes in our services, providers, legal requirements, or business operations. The updated date at the top of the page shows when the policy was last revised.